Herring CPA's & Consultants / More Than Money
Date: 10-18-11
Topic: Customer Service

Did you know a strong focus on customer service is not sufficient to create a successful
business? Author and speaker Michael Gerber believes as we do that it takes more.

Poor customer service occurs when employees are dissatisfied, owners aren't making a profit
and suppliers aren't getting paid on time.

To deliver effective customer service and have a more successful business, learn how to
satisfy the essential needs of the people who work for the business, buy from the business and
sell to the business.

The delivery of effective customer service and business success depends upon the combined
influence of its employees, customers and suppliers.